How do I file a claim online with a policy underwritten by Zurich American Insurance Company?
Once you enter your confirmation number on this page and click “Submit”, here’s what you’ll need to do inside our eClaims portal:
Once you enter your confirmation number on this page and click “Submit”, here’s what you’ll need to do inside our eClaims portal:
Our online claims portal is a streamlined way to file your claim, keep track of your claim status, and reach our claims team. You can submit your insurance claim with us online at any time — from anywhere. Enter your policy confirmation number in the box above and select “Submit” to start the process.
You can find your policy confirmation number in two ways:
Each claim should be filed separately using our online claims portal box above. You can easily keep track of each individual claim using our online portal.
We need written notice of your eligible loss within 90 days of its occurrence. So, file your claim as soon as you’re able before the 90 day-deadline.
Did you know: With our online claims portal, you can submit your claim online from anywhere — even while you’re still traveling.
Check out your policy documents to see if you have an eligible reason for your claim. For example, if you want to know if your travel delay is eligible for coverage, look at the travel delay benefit section of your policy documents for all the details.
If you experience an unexpected situation on vacation that’s eligible for coverage through your policy, you can submit a claim with us for reimbursement of unforeseen expenses.
The easiest and fastest way to submit a claim is online. Just enter your policy confirmation number in the box above to get started (You’ll find this number in your confirmation of coverage email.)
Flooding often occurs suddenly and within only minutes or hours of intense rainfall, and floodwaters can sweep away anything in their path. Floodwaters can also be associated with mudslides, infectious diseases, chemical hazards, and injuries.
If flooding affects your trip, we may be able to provide coverage. Your Travelex plan must be effective before the event’s foreseeable date to be eligible for flood coverage. Please check your confirmation of coverage and policy wording to understand your coverage, as each of our plans can differ.
Events listed on this page will reflect the past six months. Any events outside of that timeframe can be located on the archive page.
Flooding | Foreseeable date |
This list may not be a full representation of all events. For a summary of the coverages, benefits, limitations and exclusions of our insurance plan(s), please refer to the applicable Description of Coverage or state specific Individual Travel Protection Insurance Policy.
Effective May 7, 2025, you need to have a REAL ID to fly within the U.S. Don’t have one? Find out how you can get one so your upcoming trip is as smooth as possible.
Congress passed the REAL ID Act in 2005, which sets minimum security standards for state-issued driver’s licenses and identification cards at airports. Starting May 7, 2025, all travelers at airports must have a REAL ID to get through security and board a flight. The REAL ID is basically your ID leveled up — it’s a government-standardized version of your driver’s license or state ID card that meets higher security requirements.
Why does this matter? Now that the REAL ID travel requirement date has arrived, if you don’t have a REAL ID and are flying domestically (within the U.S.), you’ll need your passport or another TSA-accepted form of identification to take your trip. It may seem like one more thing to tackle on our travel to-do list, but it’s part of a federal law aimed at making our skies safer — so you can feel extra confident while you’re cruising through the air.
It looks like a driver’s license, but REAL IDs have a star at the top of the card. Some states have different markings, so always double-check your state’s requirements. To find out what the REAL ID card looks like in your state, go to the Department of Homeland Security page, scroll down to the U.S. map, and click on your state.
If you plan to fly within the U.S., you’ll need a REAL ID to pass through security (unless you intend to use a valid passport or another accepted form of identification).
Here are some examples of other documents you can use to board a flight instead of a REAL ID:
A valid passport is still required to travel internationally and cross any U.S. borders. You also need a REAL ID to visit a secure federal facility, like a military base, without a military ID.
You don’t need one for your kids if they’re under 18 years old, or to fly internationally (you’ll need your passport instead), vote, serve jury duty, or drive.
Starting May 7, 2025, you need to have a REAL ID or another acceptable form of ID to fly within the U.S.
Important: The TSA won't accept temporary or interim REAL IDs from the Department of Motor Vehicles (DMV). If you can’t get a REAL ID in time for your domestic flight after May 7, 2025, bring one of the other accepted documents listed above instead.
If you don’t already have a REAL ID, you’ll need to visit your local DMV with these documents:
1. Proof of identity: This could be your birth certificate or a valid passport.
2. Proof of social security number: your Social Security card, W-2 form, or pay stub.
3. Proof of residency: Bring at least two documents showing where you live, like utility bills or a rental agreement.
4. Your current driver’s license or ID: if you’re upgrading your existing ID.
Pro tip: Check your state DMV’s website for specific instructions because requirements can vary depending on your location.
Don’t panic just yet! If you arrive at the airport without an acceptable form of ID, the TSA may still allow you to proceed through security — but it’s not guaranteed.
You’ll need to provide additional information to confirm your identity, such as answering personal questions or presenting other forms of documentation like a credit card or utility bill. Be prepared for this process to take extra time (allow for at least three hours), and remember, it’s always better to have your REAL ID or an alternate approved ID ready to avoid unnecessary delays or complications.
We know juggling travel prep can be enough without adding “upgrade my ID” to the mix, but you don’t want to be scrambling at the last minute. Set yourself up for travel success by getting your REAL ID squared away now. After all, you have more exciting things to plan, like where to go and what you’ll do in your destination.
Travel even safer with our domestic travel insurance and 24/7 travel assistance. Get a quote now.