If you have questions, you can call our claims team using the contact information below:

If Zurich American Insurance Company is your policy underwriter:

• Phone: 1-800-501-4781
• Email: [email protected]

If Berkshire Hathaway Specialty Insurance Company is your policy underwriter:

• Phone: 1-855-205-6054
• Email: [email protected]

Prefer filing a claim over the phone? Call the numbers above and we’ll help you.

We know travel plans don’t always go smoothly, and it can be confusing to figure out what type of claim you might need to file.

Here’s a simple way to think about it:

The amount of time it takes to receive your reimbursement depends on a variety of factors, including whether you submitted all the required documentation and completed it accurately.

Zurich-underwritten policies: Once all the documentation has been received and your claim has been approved, paper check payments will be received within 7-10 business days. If you select Dream Payments (electronic payment directly to your bank account) as your reimbursement method, funds will be deposited to your account within 24 hours after receiving the transfer initiation email.

You can receive payment by check in the mail or directly to your bank account. It’s up to you! If Zurich is your policy underwriter, direct deposit is arranged through Dream Payments, our electronic payment system.

Once you enter your confirmation number on this page and click “Submit”, here’s what you’ll need to do inside our online claims portal:

1. Click “Start claim”.
2. Answer each question to start the claim process.

Once you enter your confirmation number on this page and click “Submit”, here’s what you’ll need to do inside our eClaims portal:

Our online claims portal is a streamlined way to file your claim, keep track of your claim status, and reach our claims team. You can submit your insurance claim with us online at any time — from anywhere. Enter your policy confirmation number in the box above and select “Submit” to start the process.

You can find your policy confirmation number in two ways:

Each claim should be filed separately using our online claims portal box above. You can easily keep track of each individual claim using our online portal.