File a Travelex insurance claim

Need to make a Travelex travel insurance claim? You can easily file a claim online below, as well as access claim forms to help expedite your claim process.

File a claim


Claims details and information

How do I file a claim?

To file a Travelex travel insurance claim using the above form, you will need to enter your plan code then select “Submit”. You can find your plan code (i.e. TBB, TSB, FIPB) on your Travelex brochure, policy, or confirmation of coverage.

If you have any questions or need assistance in filing a claim, feel free to contact the claims team.

Berkshire Hathaway Specialty Insurance Company

Zurich Travel Claims Administration

  • Phone: 1-800-501-4781
  • Email: [email protected]
  • If you filed a claim before July 1, 2024, and would like to inquire about the status of your existing claim, contact your Zurich Claim Administrator at the following:

Why would I need to file a claim?

In the event your flight is delayed, you miss your connection, sustain a serious injury, become severely ill while traveling, or can’t even leave for your trip, you can file a claim with Travelex to activate your travel insurance benefits.

By filing a claim, you are telling your travel insurance provider that you endured a financial loss from your trip. Depending on your Travelex plan, you can receive reimbursement for incurred costs or other forms of support where relevant.

Don’t have a Travelex travel insurance plan?

No problem! Get an online quote from Travelex now - it’s free and easy.