If you have questions, you can call our claims team using the contact information below:

If Zurich American Insurance Company is your policy underwriter:

• Phone: 1-800-501-4781
• Email: [email protected]

If Berkshire Hathaway Specialty Insurance Company is your policy underwriter:

• Phone: 1-855-205-6054
• Email: [email protected]

Prefer filing a claim over the phone? Call the numbers above and we’ll help you.

We know travel plans don’t always go smoothly, and it can be confusing to figure out what type of claim you might need to file.

Here’s a simple way to think about it:

The amount of time it takes to receive your reimbursement depends on a variety of factors, including whether you submitted all the required documentation and completed it accurately.

Zurich-underwritten policies: Once all the documentation has been received and your claim has been approved, paper check payments will be received within 7-10 business days. If you select Dream Payments (electronic payment directly to your bank account) as your reimbursement method, funds will be deposited to your account within 24 hours after receiving the transfer initiation email.

You can receive payment by check in the mail or directly to your bank account. It’s up to you! If Zurich is your policy underwriter, direct deposit is arranged through Dream Payments, our electronic payment system.