No one should be stuck on vacation without help. With our 24/7 emergency travel assistance service provider, we make sure you always have someone to call ... for any reason, anytime, anywhere.
How our 24/7 emergency travelassistance provider can help
If you twist your ankle hiking Mt. Fujii …
Our emergency medical travel assistance provider can help you locate the nearest clinic and even help translate during your visit, so you can get the care you need quickly and confidently.
If your flight to Paris gets cancelled ...
Give our emergency assistance provider a call, they’ll help you rebook and find a place to stay for the night. You can rest easy knowing our travel insurance for flight cancellations falls under our trip interruption benefits
If you book a cruise before a named hurricane delays your trip …
Our travel insurance for rebooking your cruise falls under our travel delay benefits. And our 24/7 emergency assistance provider is available to help you make these arrangements.
If you want to book a plan that includes emergency travel assistance …
Pick any plan. We believe everybody deserves support, so 24/7 emergency help is built into each of our plans. Compassionate support is only a tap away with our Travel On app.
Here’s what you get with our 24/7 emergency travel assistance
When you’re on a trip and call our emergency assistance provider, you’ll get a compassionate voice on the other end, ready to help. It doesn’t matter what you need (care, coordination, or reassurance), the assistance team is here around the clock.
Need help now? Call 1-800-555-0870 (if you’re in the U.S. or Canada) or 1-416-977-1803 (if you’re international)
Before you buy: Our emergency assistance services offer compassionate support and guidance when you need it most, but they can’t increase your coverage limits. That starts with you. For our highest level of protection, choose our Ultimate plan.
| Comprehensive coverage | |||
|---|---|---|---|
| Our coverage | Our plan limits | ||
| Ultimate | Advantage | Essential | |
| 24/7 emergency assistance | Included | Included | Included |
| On-trip coverage only | |
|---|---|
| Our coverage | Our plan limits |
| Travel Med Go | |
| 24/7 emergency assistance | Included |
| Flight coverage only | ||
|---|---|---|
| Our coverage | Our plan limits | |
| Flight Insure Plus | Flight Insure | |
| 24/7 emergency assistance | Included | Included |
| Comprehensive coverage | ||
|---|---|---|
| Ultimate | Advantage | Essential |
| 24/7 emergency assistance | ||
| Included | Included | Included |
| On-trip coverage only |
|---|
| Travel Med Go |
| 24/7 emergency assistance |
| Included |
| Flight coverage only | |
|---|---|
| Flight Insure Plus | Flight Insure |
| 24/7 emergency assistance | |
| Included | Included |
Why vacation with our 24/7 emergency travel assistance?
You can match your coverage to your trip and move forward with a team that understands the ups, downs, and surprises of travel.
Personalize your policy
Our emergency travel assistance services are included with every plan, and you can enhance your experience with up to nine optional upgrades. Add upgrades like adventure activity coverage to make sure you have support that fits the way you travel.
25+ years’ experience
For more than two decades, our emergency travel assistance provider has helped travelers handle the unexpected. From medical emergencies to lost documents, we know how to get you the right help fast anytime, anywhere.
24/7 travel support
No matter where your trip takes you, our emergency travel assistance services are just a call away. We’re here around the clock to connect you with local care, coordinate treatment, or guide you through next steps.
Get to know our coverage a little bit more
Beyond our travel assistance services, we offer a wide range of benefits and upgrades to help you personalize your protection.
Unpack our benefits
Our emergency travel assistance benefits are just the start. You can also get protection against trip cancellations, travel delays, lost baggage, and more.
Discover our upgrades
Make your plan your own with up to nine optional upgrades, from pet care and adventure activities to cancel for any reason coverage.
Pack our Travel On app
Keep your policy in your pocket — and more. Travel safer with our app’s tap-to-call 24/7 assistance, destination information, and real-time safety alerts.
Tips for travelemergencies abroad
Lost your passport abroad?
It can happen to anyone, but it doesn’t have to ruin your trip. Learn what to do right away, who to contact, and how to replace your passport quickly.
Had your belongings stolen on vacation?
Losing valuables while traveling can be stressful. Find out how to report theft, protect your identity, and recover what you can.
Caught in an earthquake while traveling?
Natural disasters can strike unexpectedly. Learn how to stay safe, locate emergency support, and navigate local recovery steps.
Want to know more about our emergency travel assistance provider?
Our travel assistance provider is Zurich Travel Assist (They’re a part of Zurich Insurance Group, just like us!) They have a 24-hour global network of multilingual physicians, nurses, travel assistance professionals, and assistance coordinators on hand to help. You can feel confident calling for support when you need it most.
What happens if you get hurt or sick on vacation, especially in another country? Our specialists can help you at any time, whether you’re calling from Arizona or Australia. We’ll focus on getting you the care you need, so you can focus on getting well.
Our Zurich Travel Assist team can help you find the nearest medical provider, replace missing or lost prescription medications, and assist in payments to a hospital or other medical provider. They can even help you schedule your nearby doctor appointment or a telehealth appointment with a physician if you need one to get the help you need. They’ll stay in contact with your physician to help arrange your care, and they can even keep your family updated until you’re ready to travel again.
If you need hospital admission, our medical travel assistance team at Zurich Travel Assist can help with payment arrangements. Plus, if you need an emergency medical evacuation to receive more suitable medical care, our team can arrange and pay for emergency transportation to the nearest hospital.
Need help understanding your medical care if your doctor speaks another language? Our specialists can arrange language interpretation so you’re fully informed.
Our assistance provider not only helps with medical emergencies, but also those having to deal with crime, natural disasters, and more.
What do you do if your personal belongings are stolen on vacation, or worse? If you’re in another country, you may not know who to call or how to communicate with local police. Our assistance provider can guide you toward the next steps so you can get help fast.
What about other emergencies, like weather-related travel incidents? Whether you’re near a wildfire while traveling or a hurricane impacts your vacation, you can depend on our emergency travel assistance provider to help make tough situations a little easier.
Yes, in fact, we encourage it!
The 24/7 support you get when you travel with us isn’t limited to medical or emergency situations. Our travel assistance services also include:
- Language translation and interpretation services
- Emergency advance of funds
- Help with locating lost documents and other important personal items
- Help with locating lost luggage
- Ticket replacement
- Help navigating your hotel cancellation travel insurance coverage
With our travel insurance, you don’t have to go through vacation setbacks and emergencies alone. You can call for support any time, day or night.
The easiest way to reach Zurich Travel Assist is via our Travel On app — which is available to everyone with a Travelex policy! Just tap the assistance button to connect to the right number.
- You can also contact Zurich Travel Assist directly:
- If you’re in the U.S. or Canada, call: 1-800-555-0870
- If you’re outside the U.S. or Canada, call: 416-977-1803
- If you want to send an email, use: [email protected]
All our plans include 24/7 access to travel help! That means you can buy our Ultimate, Advantage, Essential, Travel Med Go, Flight Insure, or Flight Insure Plus plan and know you can get support from our specialists around the clock.
