At Travelex Insurance Services, we are an established travel insurance provider that has offered a range of coverage options and plans for U.S. travelers for nearly 30 years.[1]
The company’s reputation is built on care, consistency, and showing up when travelers need them most.
"Best Overall Travel Insurance Company" of 2026
Ultimate plan: "Best for Add-On Coverage"
What is Travelex Insurance
Services' mission?
Founded in 1996,[2] our mission has always been the same: to care for travelers like people, not policy numbers. We bring compassion and consistency to an industry that can sometimes feel cold or complicated.
Our protection has never been just a product ... it’s a promise. A promise to stand beside travelers when plans change, when bags get lost, or when illness strikes far from home.
We believe travel protection should feel human, built on clarity and trust. That means keeping language clear, coverage transparent, and support personal.
Why do travelers trust Travelex Insurance Services?
300000
assistance calls
The number of assistance calls we get each year from travelers who are in trouble and need help.
50000
assistance cases
The number of assistance cases we handle each year (i.e., travelers who need medical, safety, or travel help).
1400
medical evacuations and repatriations
The number of medical evacuations and repatriations we help make happen each year for our travelers in need.
85000
medical providers
The number of esteemed hospitals and doctors in our global network who help and support our travelers overseas.
How can I learn more aboutTravelex Insurance Services?
What does Travelexinsurance cover?
Travel insurance isn’t one-size-fits-all.[4] That’s why ours is built to help meet you where you are based on your budget, destination, and unique travel needs.
What plans does Travelex insurance offer?
What makes Travelex insurance different?
Our job is to help support your trip from start to finish, and we’re here for it all. Our helpful guides make it easier to make informed decisions from the start, and you can customize your coverage with our optional upgrades.[8] Some of our benefits even kick in before you leave (like trip cancellation).
Be sure to download our Travel On app before you go. It sends real-time safety alerts to your phone and offers tap-to-call empathetic emergency assistance for policyholders (day or night). If you ever have questions, our award-winning customer service team is here to help support you.[9]
About Travelex: frequently asked questions
Travelex Insurance Services is part of Zurich Cover-More (formally Cover-More Group),[10] which is a global travel insurance and assistance company. Zurich Cover-More is a wholly owned subsidiary of Zurich Insurance Group,[11] one of the world’s largest and most established insurers.
Zurich Cover-More operates in over 15 countries[12] and provides 24/7 emergency travel assistance to Travelex policyholders.
Our underwriter is Zurich American Insurance Company.[13]
Zurich has 150+ years of experience[14] and is a leading provider of commercial property-casualty insurance services in the U.S. and Canada. Customers include 90% of Fortune 500® companies[15] and an array of middle market businesses.
Zurich aims to be a responsible business, targeting net-zero emissions[16] and ranking among the world’s most sustainable insurers.[17]
Protecting your personal and financial information is one of our highest priorities.
We adhere to strict privacy policies[21] and comply with all applicable data protection and financial regulations. Our website uses secure payment gateways, and only authorized personnel have access to your data.[22]
Travelex doesn’t specialize in one type of traveler or destination, because travel looks different for everyone. We’re here for families, solo travelers, business professionals, students, and adventure seekers alike.
Our plans offer coverage for domestic travel[23] and international trips.[24] Whether you’re taking a short getaway or a journey across continents, we offer flexible coverage designed to support the way you travel.
Getting help is simple. Our U.S.-based customer service team is available Monday through Friday, 8:00 a.m. to 7:00 p.m. (CST) at 1-800-228-9792.[25]
If you’ve already purchased a policy, you can reach us at 1-800-819-9004 during the same hours.[26]
For emergency help, our assistance provider, Zurich Travel Assist, is available 24/7 anywhere.[27]
- U.S. or Canada: 1-800-555-0870 (toll-free)
- International: 1-416-977-1803 (collect)
Yes. Travelex Insurance Services, Inc. is a licensed insurance producer in all U.S. states and the District of Columbia.[28] Travel insurance policies offered by us are underwritten by Zurich American Insurance Company.[29]
You can verify Travelex’s licensing status by visiting your state’s Department of Insurance website and searching for Travelex Insurance Services, Inc.
