Your Travelex
support hub
All types of Travelex help, all in one place. Coverage, claims, travel assistance, and more — let’s find the direct route to the answers you’re looking for.
What kind of Travelex support do you need?
We’re here to help — just pick the best option for you and what you want to do.
Get to know us a little bit more
Our supportive coverage and caring Travelex team can help hold you and your trip together if your plans fall apart.
Take your pick from our six plans
From trip cancellation to emergency medical coverage, you can see all our plan benefits side-by-side and their limits. It’s your ticket to easily — and confidently — finding coverage you can feel good about.
See our story as a top travel insurance provider
Your journey is our passion. Discover the people and innovations behind our award-winning customer service and traveler-first approach.
Pack our
Travel On app
Keep your policy in your pocket — and more. Travel safer with our app’s tap-to-call 24/7 assistance, destination information, and real-time safety alerts.
FAQs to help you find the right Travelex support
Choose the department that you feel best applies to your situation. If it’s not the right one, we’ll help guide you to the right place.
Still not sure? Call our friendly customer service team at 1-800-228-9792.
Our customer service team is currently only able to help in English.
If you need emergency assistance with a travel or medical issue, our provider Zurich Travel Assist offers support in multiple languages. They can even help translate and communicate with local medical staff if you're in another country and don’t speak the language.
If you want to collaborate with us, visit our Travelex travel advisor partner page to explore our offerings for travel professionals.
From there, you can get more information and reach out to us by clicking the "Become a travel advisor partner" button and filling out our brief form.
Prefer to speak to someone? Call us at 1-800-537-8052.
If you have a passion for travel and helping travelers have smoother vacations, Travelex could be a great fit for you.
You can check our Travelex Insurance LinkedIn page for current job openings.
You can head to our Travel On app page for more information, or call our customer service team using the right number for your situation:
- If you don’t have Travelex coverage yet, call 1-800-228-9792.
- If you already have a Travelex policy, reach us at 1-800-819-9004.
Yes, our Smart Travels hub is home to a bunch of articles filled with information to help you have a smoother (and more fun!) trip.
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