Contact our Travelex customer service team
Want help without the hassle? We’re here for you with the award-winning support you deserve.
Here's how to reach us for
coverage questions and policy help
Love the ease of getting support online? Prefer speaking with someone on the phone? You can get in touch with our Travelex customer service team in a variety of ways — just choose what works best for you.
Want to call us?
We’re available from 8:00 a.m. to 7:00 p.m. CST, Monday through Friday. If you don’t have a Travelex policy yet, call 1-800-228-9792. If you’ve already bought a Travelex policy, call 1-800-819-9004.
Want to email us?
Write to us anytime at [email protected] and we'll get back to you ASAP.
Want online support?
Click the chat icon on the bottom right side of this page to chat with our team. You can also check our FAQs for quick answers to common questions from travelers like you.
Get to the heart of our Travelex customer service
If your travel plans take an unexpected dive, we’re here to help you bounce back with coverage and care that’s in your corner.
Find trip protection that puts you first
We make it simple to see what each of our plans do and don’t offer. Whether you want emergency medical or trip cancellation benefits, you can choose the plan with the support you’d like for every step of your trip.
Meet the team behind the coverage
See how our passion for travel and commitment to care have made us a leader in travel insurance for decades.
Pack our
Travel On app
Keep your policy in your pocket — and more. Travel safer with our app’s tap-to-call 24/7 assistance, destination information, and real-time safety alerts.
Travelex customer service FAQs
We have dedicated teams for different types of questions, from emergency assistance to claims. So, it’s important to know who you should reach out to in our customer service team.
If your question or problem relates to our coverage specifically, you should call customer service. Whether you want help choosing a plan or need support with an active policy, our team is here for you.
Here's how to reach them:
- If you don’t have a Travelex policy yet, call 1-800-228-9792.
- If you already have an active Travelex policy, call 1-800-819-9004.
Want help with something else? Check the contact options on our support hub so we can help you reach out to the right team.
Yes! We’re real people, and we really care about our travelers.
Here’s how to speak with our customer service team via our online chat tool:
- Click the chat icon and select the option that best fits your situation.
- A “Chat with an agent” button will appear – select it.
- Enter your name, confirmation number or plan code (if you have an existing policy), and phone number.
… and then a member of our team will be right with you.
Note: Our team is available via online chat during our customer service operation hours only. If you use our online chat tool outside of these hours, you’ll get automated help only. You can also find lots of useful information on our website.
You can email us anytime at [email protected], and we’ll get back to you as soon as we’re able. If you have policy question you want answered right away, check out our FAQs page to see if you find the help you’re looking for.
Here are some other quick ways to get answers if it’s outside our business hours:
- Want to edit your policy? Make coverage changes here.
- Need your policy documents? Request your coverage details.
- Have coverage questions? Check our plan, benefit and upgrade pages.
- Have questions about our app? Visit our Travel On app page.
Quite a few! And we’re incredibly proud of the recognition our Travelex customer service team has received over the years. These awards are a testament to the care, dedication, and expertise our team brings to every interaction.
Whether it’s answering questions, resolving issues, or simply being there when you need us most, we’re committed to making your travel experience as smooth and stress-free as possible.
Here are some of the ways our customer service team has been celebrated:
- U.S. News & World Report: Named the “Best Overall Travel Insurance Company” of 2026, continuing our reputation for outstanding customer support.
- U.S. News & World Report: Named the "Best Travel Insurance Company" of 2025, highlighting our commitment to customer care.
- Virtuoso Top-Producing Specialty Partner Award: Awarded in February 2025 for our strong engagement and support within the luxury travel network.
- Travel Edge Award: Recognized for "Exceptional Service" in December 2023.
- Travvy Award (Bronze): Honored as the "Best Travel Insurance Provider — Customer Service" in 2022.
- Squaremouth ratings: Consistently rated highly for customer satisfaction and support.
These accolades reflect what we strive for every day: to be there for you before, during, and after your trip.
We want you to focus on the excitement of your travels, not waiting on hold with customer service. That’s why we connect you directly to the right team for your specific needs — whether you’re a current customer or just exploring our Travelex coverage options.
Here’s the contact information as a reminder:
- If you don’t have a policy yet and have questions about Travelex and our coverage, you can call us at 1-800-228-9792.
- If you already purchased a policy and have questions about your coverage, you can call us at 1-800-819-9004.
We can offer you more streamlined support if you have your policy confirmation number and primary traveler’s name.
No — we have a dedicated team for that, so instead of calling our customer service team, you can do this:
- If you want to see how we collaborate with travel advisors and agencies or get involved: Visit our Travelex travel advisor partner page or call 1-800-537-8052.
- If you want to help your audience protect their travels and earn compensation whether you have a travel blog, social media following, or insurance comparison site: Visit our Travelex affiliate program page for more details and to get started.
