Contact Travelex Insurance

Customer Service

Travelex Phone Phone:
1-800-228-9792
(8:00 a.m. to 7:00 p.m. CST, Monday – Friday)
Travelex Email E-mail:
customersolutions@travelexinsurance.com
techsupport@travelexinsurance.com
Travelex Mail Mail:
P.O. Box 641070
Omaha, NE 68164-7070
Express Mail Express Mail:
9140 West Dodge Road
Suite 300
Omaha, NE 68114

Protection Plan Holders

If you have questions, need assistance, want to make a change to your existing protection plan or file a claim, please refer to your Confirmation of Coverage for the appropriate phone number and/or e-mail address. If you do not have your Confirmation of Coverage, please call 1-800-228-9792 or submit a request online and we will send one to you.

Partners

If you have a current account with us and need information or would like more information on becoming a partner agency, please click here to complete a brief contact form or call 1-800-537-8052.

Emergency Travel Assistance

Please refer to the top left corner of your Confirmation of Coverage to locate your protection plan name.


On Call International

On Call International provides travel assistance for the following plans: Travel Basic, Travel Select, Travel Max, Flight Insure Plus and Business Traveler, all underwritten by Transamerica Casualty Insurance Company.

If you are traveling and need emergency assistance or advice and currently hold a policy on one of the above mentioned protection plans, please call the following numbers for assistance:

U.S./Canada (toll-free):
1-855-892-6495
Outside U.S./Canada (collect):
603-328-1373

Redpoint Resolutions

Redpoint Resolutions provides assistance for the Travel Solve plan.

If you are traveling and need emergency assistance and currently hold a policy on the above mentioned plan, please call:
+1-415-481-0710.

Europ Assistance USA

Europ Assistance USA provides travel assistance for the following plans: Travel Plus and TraveLite, all underwritten by Old Republic Insurance Company.

If you are traveling and need emergency assistance or advice and currently hold a policy on one of the above mentioned protection plans, please call the following numbers for assistance:

U.S./Canada (toll-free):
1-866-866-8155

Outside U.S./Canada (collect):
240-330-1532


Travelex Insurance Services

Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise. Headquartered in Omaha, Nebraska, Travelex Insurance Services was founded in 1996 when the Travelex Group purchased Mutual of Omaha Companies’ travel insurance distribution services. Travelex became a subsidiary of Cover-More Holdings USA, Inc. in November 2016, which is a wholly owned subsidiary of Zurich Insurance Group Limited (“ZIG”), headquartered in Zurich, Switzerland.

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For Assistance Please Call 1-800-228-9792
 
 
The above information contains a brief description of benefits. Refer to the applicable Description of Coverage or Evidence of Coverage (the "Plan") for a summary of the Plan details. Certain conditions, exclusions, and limitations apply as set out in the Plan. Products may not be available to residents of all states. If there is any conflict between the contents of this website and the Plan, the Plan will govern in all cases. Travel Assistance Services provided by the designated provider as listed in the Description of Coverage or on your Confirmation of Coverage.
Travelex Insurance Services, Inc., 9140 West Dodge Road, Suite 300, Omaha, NE, 68114.