New Policy Purchase Requirement

Effective October 22, 2022, if the first trip payment date is within 15 days of the plan purchase date, the following plans may be purchased up to 11:59pm day prior to departure date. If the first trip payment date is greater than 15 days prior to plan purchase date, the plan must be purchased at least 5 days prior to departure date. This purchase requirement applies to new enrollments and quotes within our system for the following plans:

  • Travel Basic
  • Travel Select (trip costs $20,000 per person or less and trips 30 days or less)
  • Travel America
  • Custom Travel Secure

Effective June 6, 2022 for Travel Select if the trip cost is greater than $20,000 per person or the trip is longer than 30 days, if the first trip payment date is within 15 days of the plan purchase date, the plan may be purchased up to 11:59pm on the date prior to your departure. If your first trip payment date is greater than 15 days prior to the plan purchase date, the plan must be purchased at least 14 days prior to your departure.

This has been a challenging time; however, we anticipate the 14-day restriction to be a temporary requirement.

We apologize for any inconvenience. Everyone at Travelex is pulling together to respond to your questions, claims and inquiries.

If you should require further assistance, please contact our Customer Service team.