Want to speak to our customer service team? We’re here to help.

You can reach our customer service department at 1-800-228-9792 from Monday to Friday, 8:00 a.m. to 7:00 p.m. CT.

If you need to change certain details on an active policy, you can make the following policy adjustments online:

-Modify trip dates.

-Increase or decrease trip cost.

-Update a destination.

-Add or remove a travel supplier.

-Modify the primary traveler's address, ZIP code, email address, and phone number.

-Cancel your policy (if you're in the review period).

Yes. After you buy your policy, you’ll receive your confirmation of coverage with your plan details and description of coverage via email. The confirmation of coverage will include policy information such as your confirmation number, policy effective date, benefit levels, and important contact information. The description of coverage will provide plan details including benefits, conditions, limitations, and exclusions.