OMAHA, Neb., Dec. 20, 2022 — Industry-leading travel protection provider Travelex Insurance Services has announced its responsible tourism survey, and qualifying respondents who complete the survey will be entered in drawing for a chance to win a $500 Visa gift card.

“Travelex is committed to supporting responsible, sustainable and ethical tourism in the destinations we help travelers explore,” said Shannon Lofdahl, President and CEO at Travelex. “We protect travelers every day; we also want to protect the places they visit to help ensure those areas are thriving for their local communities and can benefit from tourism now and for generations to follow.”

Lofdahl said the short survey takes only a few minutes to complete, and Travelex will use the information collected to determine charitable causes the company will align with in the future.

Brad Streff, General Manager of Direct Sales at Travelex, said the company also wants to learn what “responsible tourism” means to today’s travelers. “We want to know the causes our travelers support and which are most important to them,” Streff said. “It might be humanitarian efforts, education or art, or it could be wildlife or animal welfare, the environment, or the well-being of communities in unstable areas.”

Lofdahl and Streff said the survey results will guide Travelex in the causes the company supports and gives back to, as well as identify organizations the company may seek responsible tourism partnerships with.

Travelex’s responsible tourism survey closes Dec. 31. A winner will be drawn Jan. 4, 2023, and announced on or after Jan. 14, 2023.

About Travelex Insurance Services

For more than 25 years, Travelex Insurance Services has been a leading U.S. provider of travel insurance. As a premier partner to the travel industry, Travelex offers an array of products designed to help travelers create and protect the moments that matter most while they explore the world.

We are part of the Zurich family of global brands and a woman-led organization that appreciates diversity. Guided by our values, we are optimistic, caring and reliable. With forward thinking, determination and a sense of togetherness, we help travelers dream, explore, and travel on. Learn more at travelexinsurance.com. 

OMAHA, Neb., April 5, 2023 — Travelex Insurance Services Inc., a leading travel insurance provider in North America, announced it is launching a program to support the company’s partners in their marketing efforts: integrated marketing campaign materials delivered quarterly, starting today. 

Travelex President and CEO Shannon Lofdahl said the company's partners of all sizes have expressed the need for cohesive marketing materials they can use to effectively market travel insurance. 

"Often, we hear that time and budget resources are challenges for our partners," Lofdahl said. "And the expense associated with developing creative assets can be costly, particularly for small businesses. 

“We see this as an opportunity to leverage our team of talented, nimble marketers and provide our partners added value while saving them money,” Lofdahl said. 

The amount is significant. At current ad agency rates for concepting, copywriting, design work, and photo licenses, the value of the integrated campaign materials Travelex is several thousand dollars each quarter. Partners will receive digital display ads in multiple sizes; print ads, color and black-and-white; a social media content calendar and graphics for regular posts; and an article and coordinating photo that partners can distribute to their client lists. 

“Businesses know they need to advertise, but it’s costly,” Lofdahl said, “and the expense of an ad agency or freelancer to develop the creative assets increases the cost.  

“Travelex has a team of highly skilled marketers right here, and they can help our partners,” Lofdahl continued. “These integrated campaigns differentiate Travelex among our competitors, but most importantly, they are one more way we can deliver the outstanding customer service our partners know us for.” 

About Travelex Insurance Services Inc.

For more than 25 years, Travelex Insurance Services has been a leading U.S. provider of travel insurance. As a premier partner to the travel industry, Travelex offers an array of products designed to help travelers create and protect the moments that matter most while they explore the world.

We are part of the Zurich family of global brands and a woman-led organization that appreciates diversity. Guided by our values, we are optimistic, caring and reliable. With forward thinking, determination and a sense of togetherness, we help travelers dream, explore, and travel on. Learn more at travelexinsurance.com. 

OMAHA, Neb., June 1, 2023 — Today, Travelex Insurance Services Inc., launched its new line of travel protection plans with an enhanced cancel-for-any-reason (CFAR) upgrade covering up to 75% of trip cost, competitive age-band pricing, and additional coverage benefits. Travelex’s previous travel protection plans officially retired at 11:59 p.m. May 31. 

“We really took some time and put a lot of thought into these products as we’ve designed them,” said Shannon Lofdahl, President and CEO at Travelex. “The resulting plans offer enhanced benefits, coverages and age-band pricing. We’re responding to the coverage and benefits our partners and travelers want — there’s only good news here.” 

Enhanced plan highlights 

Travelex’s Travel Select plan’s CFAR upgrade¹ now covers up to 75% of the trip cost if travelers have to cancel their trips. 

The Travel Select plan provides new trip-cancelation and trip-interruption coverage options, including adoption, attending childbirth, cancel for business reasons², organ donor, theft of travel documents and school extension. 

Competitive age-band pricing bases plan rates on each traveler’s risk level. 

“I truly believe travel insurance is crucial to travel today,” Lofdahl said. “Travelex is committed to protecting you and your trip investment when the unexpected happens.”

About Travelex Insurance Services Inc.

For more than 25 years, Travelex Insurance Services has been a leading U.S. provider of travel insurance. As a premier partner to the travel industry, Travelex offers an array of products designed to help travelers create and protect the moments that matter most while they explore the world.

We are part of the Zurich family of global brands and a woman-led organization that appreciates diversity. Guided by our values, we are optimistic, caring and reliable. With forward thinking, determination and a sense of togetherness, we help travelers dream, explore, and travel on. Learn more at travelexinsurance.com. 

_{The product descriptions provided here are only brief summaries and may change without notice. Full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc. CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company; NAIC #22276.} 

_{1Cancel-for-any-reason (CFAR) coverage pricing based on age and trip cost. Available only with Travel Select plan.}  

_{2Cancel-for-business-reasons coverage available only with Travel Select and must be purchased within 15 days of the initial trip deposit date.} 

OMAHA, Neb., Nov. 22, 2022 — Travelex Insurance Services has earned a prestigious Bronze Travvy Award in the category of Best Travel Insurance Provider–Customer Service. The company consistently earns industry awards for its customer service, and its high ratings on consumer review sites support those awards.

“Customer care is our business, so we look for ways we can provide outstanding customer service experiences,” said Shannon Lofdahl, President and CEO at Travelex. “Every member of our customer solutions team cares about the people they’re helping at the end of the line or message.”

The annual Travvy Awards — where travel advisors vote on the travel industry’s best travel companies and agencies, products, services, and destinations — were held Thursday, Nov. 3, 2022, at the Hilton Fort Lauderdale Marina to recognize the highest standards of excellence in the travel industry.

Thousands of votes were cast, and the industry came together. From travel suppliers to advisors and everyone in between, all in attendance cheered each other on as their colleagues and peers were recognized as gamechangers and innovators in travel.

“We’re honored to accept this award,” Lofdahl said. “It tells us we’re doing something right. And we’ll continue to look for new ways to become even better.”

About the Travvy Awards

The annual Travvy Awards, presented by TravelPulse, part of Northstar Travel Group, recognizes the highest standards of excellence in the travel industry by honoring travel companies and destinations for their outstanding achievement with this prestigious award. The selections by advisors reflect the suppliers and destinations they believe provide outstanding service to their clients. For more information, please visit travvyawards.com.

About Travelex Insurance Services

For more than 25 years, Travelex Insurance Services has been a leading provider of travel insurance in the United States. As a premier partner to the travel industry, Travelex offers a diverse array of products designed to help travelers create and protect the moments that matter most while they explore the world.

Our commitment to outstanding customer service makes Travelex stand out among the competition, and we are frequently honored with travel industry customer service, technology, and innovation awards. We know our partners and travelers are real people at the other end of the line, so our customer solutions and travel assistance teams are ready to respond with kindness, respect, and patience when you need us. We also believe the claims process is as easy as we design it to be, so we’ve made it simple, and we have a 95.9% claims payment rate.

In 2017, Travelex joined the Zurich family of global brands, which has enabled us to broaden our footprint and strengthen our presence throughout North America. We are a woman-led organization that values diversity, and we are guided by our values. We are optimistic, caring, and reliable. With forward thinking, determination, and a sense of togetherness, we bring our purpose to life and help travelers dream, explore, and travel on. After all, adventure doesn’t wait. Learn more at travelexinsurance.com. 

OMAHA, Neb., Nov. 22, 2022 — On Nov. 7, 2022, Travel Weekly announced the winners of its Magellan Awards, and Travelex Insurance Services was awarded a Silver Magellan Award in the category of Online Travel Services for its COVID TravelCheck web app. Travelex launched TravelCheck last January — the first and only travel insurance provider to offer such a tool, which provides updated information about COVID-19 risk in cities and countries around the globe.

“COVID-19 ravaged much of the travel industry in 2020 and 2021, and we still don’t know whether it will continue to be a problem,” said Shannon Lofdahl, President and CEO at Travelex. “When people began traveling again, we wanted to help them feel safe. Our business is helping travelers prepare and stay safe; adding a tool to our website that lets them know the risk level at their destinations seemed like something our travelers — any travelers, really — would appreciate.”

The Travel Weekly Magellan Awards honor the best in travel and salute outstanding professionals from top organizations worldwide. The awards recognize a broad range of industry segments, including hotels, resorts, travel destinations, cruise lines, online travel services, and more.

Global travel risk intelligence provider Riskline developed the TravelCheck tool to provide the industry with an easy-to-use, accessible online tool for travel professionals and travelers seeking COVID-19 information and answers to questions about the countries they’re visiting. Riskline developed TravelCheck as a white-label widget for travel websites, and Travelex invested in the solution to provide its travel insurance customers with up-to-date COVID risk information.

“RiskLine updates the TravelCheck app’s COVID-19 intelligence daily.” Lofdahl said, “If COVID numbers start to climb again, TravelCheck could become an essential travel companion. It’s really a privilege to be recognized with the Magellan Award for making this innovation available for travelers on our website, and we thank Riskline for their development of the tool and providing COVID data."

About Travelex Insurance Services

For more than 25 years, Travelex Insurance Services has been a leading provider of travel insurance in the United States. As a premier partner to the travel industry, Travelex offers a diverse array of products designed to help travelers create and protect the moments that matter most while they explore the world.

Our commitment to outstanding customer service makes Travelex stand out among the competition, and we are frequently honored with travel industry customer service, technology, and innovation awards. We know our partners and travelers are real people at the other end of the line, so our customer solutions and travel assistance teams are ready to respond with kindness, respect, and patience when you need us. We also believe the claims process is as easy as we design it to be, so we’ve made it simple, and we have a 95.9% claims payment rate.

In 2017, Travelex joined the Zurich family of global brands, which has enabled us to broaden our footprint and strengthen our presence throughout North America. We are a woman-led organization that values diversity, and we are guided by our values. We are optimistic, caring, and reliable. With forward thinking, determination, and a sense of togetherness, we bring our purpose to life and help travelers dream, explore, and travel on. After all, adventure doesn’t wait. Learn more at travelexinsurance.com. 

OMAHA, Neb., December 21, 2023 — In an industry where customer care and service is often a leading differentiator, Travelex Insurance Services Inc. is proud to be the most recent recipient of Travel Edge’s prestigious award for “Best Overall Support by a Travel Supplier.” Travel Edge, North America's largest luxury-focused travel agency, with more than 750 independent travel advisors, planners, and experts, announced the award during its recent member networking event in Las Vegas. This recognition underscores Travelex’s commitment to exceptional service as voted on by Travel Edge employees.  

“We are immensely proud to receive this award from Travel Edge,” said Shannon Lofdahl, Travelex President and CEO. “This recognition reflects our team’s relentless commitment to meeting the needs of our valued travel partners. We understand the importance of swift and effective problem resolution in this dynamic travel landscape, and this award validates our efforts.” 

Travelex stands out in the industry not only for its comprehensive insurance offerings but also for its customer-centric approach. Lofdahl credits the company’s responsiveness and sense of urgency in addressing challenges for setting a benchmark for excellence in support services.  

“Partnerships are at the core of our business and are integral to the services our advisors can offer to their clients,” said Gavin Miller, senior vice president at Travel Edge. “We are so pleased to recognize Travelex with this award in recognition of their exceptional service and unwavering dedication to not only clients of Travel Edge, but to the travel industry overall.” 

Travel Edge’s supplier awards were part of Ensemble’s four-day Horizons event in Las Vegas, an immersive experience for travel advisors who are part of the consortium and suppliers packed with dynamic learning sessions, inspiring speakers, unparalleled networking opportunities, and more. Travel Edge and Ensemble are both part of Navigatr Group. 

About Travelex Insurance Services

For more than 25 years, Travelex Insurance Services has been a leading U.S. provider of travel insurance. As a premier partner to the travel industry, Travelex offers an array of products designed to help travelers create and protect the moments that matter most while they explore the world. 

We are part of the Zurich family of global brands and a woman-led organization that forward thinking, determination and a sense of togetherness, we help travelers dream, explore, and travel on. Learn more at travelexinsurance.com. 

OMAHA, Neb., Feb. 5, 2024 — In the highly regulated financial services industry, insurance products are often competitively similar in benefits, coverages and price. Travelex Insurance Services Inc. recognized early on that making customer experience and service a pillar of its business could differentiate the company in the travel insurance space. Since then, Travelex has won many awards for its customer care. Now, the company adds another prestigious award to its shelf: Virtuoso’s 2023 Top-producing Specialty Partner Award (U.S.). 

Virtuoso, the leading global network specializing in luxury and experiential travel, introduced regional awards last month at its U.S. Forum in Orlando, Florida, making Travelex the award’s first recipient in this category. The Top-producing Specialty Partner category honors the Virtuoso partner with the highest overall network sales in a respective category. 

“On behalf of Travelex, I am honored to receive this award, especially from our longtime partner,” said Shannon Lofdahl, President and CEO at Travelex. “We’ve been a Virtuoso preferred supplier for 25 years, and we are immensely appreciative of their partnership, members and advisors. We look forward to many more years of partnership and collaboration.” 

Travelex stood among Virtuoso’s most esteemed U.S. travel agencies, advisors and preferred partners to receive one of the network’s first annual regional awards honoring members and partners that set the standard in their given categories, based on sales volume and engagement within the network. 

About Travelex Insurance Services

For more than 25 years, Travelex Insurance Services has been a leading U.S. provider of travel insurance. As a premier partner to the travel industry, Travelex offers an array of products designed to help travelers create and protect the moments that matter most while they explore the world. 

We are part of the Zurich family of global brands and a woman-led organization that appreciates diversity. Guided by our values, we are optimistic, caring and reliable. With forward thinking, determination and a sense of togetherness, we help travelers dream, explore, and travel on. Learn more at travelexinsurance.com. 

About Virtuoso  

Virtuoso®, the leading global travel agency network specializing in luxury and experiential travel, is a by-invitation-only organization comprising over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. For more information, visit virtuoso.com. 

OMAHA, Neb., June 28, 2024 — As researchers announced the link between workplace culture and employee engagement in 2016, Travelex Insurance Services, an industry-leading travel insurance provider, had a head start in building a positive workplace culture. After learning about the CliftonStrengths® model, Travelex’s leadership team recognized the transformative power of leveraging individuals’ strengths and piloted the model within the organization. 

“That was really the turning point for when we began implementing the CliftonStrengths model,” said Avil Jackson, vice president of People & Culture at Travelex and a Gallup-Certified Strengths Coach. Jackson was a member of the team that tested the model at Travelex. 

Created by U.S.-based analytics and advisory firm Gallup, Inc., CliftonStrengths concentrates on identifying and developing employees’ core strengths, or signature themes, with insights for their top five, top 10 or full 34 strengths.

In 2021, Travelex executives piloted CliftonStrengths across the full leadership team. In 2022, they implemented the model companywide. Today, Jackson describes the company as “leading with strengths.” 

Earlier this month, Gallup announced Travelex as a recipient of the Don Clifton Strengths-based Culture Award, which recognizes organizations with cultures where the strengths of leaders, managers and employees are central to how they work every day. 

“We knew we were onto something when we looked at Gallup’s program,” Jackson said. “This approach is positive and proactive. We focus on what each employee does well and provide an opportunity for every employee to learn their strengths and to develop and grow — not just as Travelex team members but as human beings. Diversity, equity and inclusivity are inherently woven into the program because we celebrate our strengths, the strengths of others and the fact that our combined unique talents have value.”

About Travelex Insurance Services Inc.

For nearly 30 years, Travelex Insurance Services has been a leading U.S. provider of travel insurance. As a premier partner to the travel industry, Travelex offers an array of products designed to help travelers create and protect the moments that matter most while they 
explore the world. 

We are part of the Zurich family of global brands and an organization that appreciates diversity. Guided by our values, we are optimistic, caring and reliable. With forward thinking, determination and a sense of togetherness, we help travelers dream, explore, and travel 
on. Learn more at travelexinsurance.com.