Submit your Travelex travel insurance claim online

If you experience an unexpected situation on vacation that’s eligible for coverage through your policy, you can submit a claim with us for reimbursement of unforeseen expenses.

The easiest and fastest way to submit a claim is online. Just enter your policy confirmation number in the box above to get started (You’ll find this number in your confirmation of coverage email.)

We need written notice of your eligible loss within 90 days of its occurrence. So, file your claim as soon as you’re able before the 90 day-deadline.

Did you know: With our online claims portal, you can submit your claim online from anywhere — even while you’re still traveling.

Each claim should be filed separately using our online claims portal box above. You can easily keep track of each individual claim using our online portal.

Our online claims portal is a streamlined way to file your claim, keep track of your claim status, and reach our claims team. You can submit your insurance claim with us online at any time — from anywhere. Enter your policy confirmation number in the box above and select “Submit” to start the process.

You can find your policy confirmation number in two ways:

1. In your confirmation of coverage email that we sent you when you bought your policy

2. In our Travel On app after you’ve added your policy via your confirmation number

Want more information on next steps after you select “Submit”? First, check your policy underwriter. If you purchased on or after December 3, 2024 and your confirmation number includes a “Z”, your underwriter is Zurich. If you purchased your policy before December 3, 2024 or do not have the letter “Z” in your confirmation number, your underwriter is Berkshire Hathaway. Next, select the relevant FAQ below for instructions on filing a claim with a Zurich-underwritten policy or Berkshire Hathaway-underwritten policy.

Once you enter your confirmation number on this page and click “Submit”, here’s what you’ll need to do inside our eClaims portal:

1. Click “Go to eClaims” to access the online claims portal.

2. Click “Register” to create an account with your email address and chosen password.

3. Click the link in the email we send you to verify your email.

4. Complete your profile information and select “Start a new claim”.

5. Enter your confirmation number and last name and click “Search for policy”.

6. Click “Select policy” for the policy you’d like to file a claim on and get started.

For more information, check out the claims flyer we sent with your confirmation of coverage email after you bought your policy.

Once you enter your confirmation number on this page and click “Submit”, here’s what you’ll need to do inside our online claims portal:

1. Click “Start claim”.

2. Answer each question to start the claim process.

We’ll review your claim and take next steps (pay, deny, close, request additional information, etc.) on incoming claim information after receipt.

You can receive payment by check in the mail or directly to your bank account. It’s up to you! If Zurich is your policy underwriter, direct deposit is arranged through Dream Payments, our electronic payment system.

The amount of time it takes to receive your reimbursement depends on a variety of factors, including whether you submitted all the required documentation and completed it accurately.

Zurich-underwritten policies: Once all the documentation has been received and your claim has been approved, paper check payments will be received within 7-10 business days. If you select Dream Payments (electronic payment directly to your bank account) as your reimbursement method, funds will be deposited to your account within 24 hours after receiving the transfer initiation email.

Berkshire Hathaway-underwritten policies: Once your claim is approved, direct deposit payments take one to three days, while paper check payments take up to 14 days.

We know travel plans don’t always go smoothly, and it can be confusing to figure out what type of claim you might need to file.

Here’s a simple way to think about it:

• A trip interruption happens when something forces you to depart past your scheduled departure date or stop your trip altogether. This could be a result of specific reasons listed in your policy such as you or a family member getting seriously ill or injured or your airline canceling flights because of severe weather. If you have to return home early or cancel the rest of your trip because of an eligible reason, this is where a trip interruption claim would come into play. This claim requires proof of reason for the interruption.
• A travel delay is more about hiccups along the way once you’ve started your trip that slow you down but don’t stop your trip entirely. Think about things like flight delays, natural disasters or severe weather, or losing your passport. A travel delay claim helps reimburse extra costs you have to pay if you’re delayed for at least five consecutive hours (six with our Essential plan) during an eligible event. These unexpected extra costs could include meals, hotel stays, or local transportation.

If you have questions, you can call our claims team using the contact information below:

If Zurich American Insurance Company is your policy underwriter:

• Phone: 1-800-501-4781

• Email: [email protected]

   

If Berkshire Hathaway Specialty Insurance Company is your policy underwriter:

• Phone: 1-855-205-6054

• Email: [email protected]

   

Prefer filing a claim over the phone? Call the numbers above and we’ll help you.