Reach our Travelex emergency assistance provider 24/7
Have a Travelex policy and need help on vacation? Whether it’s urgent or not, you can reach our emergency travel assistance provider, Zurich Travel Assist, anytime from anywhere. Just call, email, or tap the assistance button in our Travel On app.
How to contact our
emergency travel assistance services
Our assistance provider is here for you around the clock, no matter what. You can speak with Zurich Travel Assist using the contact details below or tap the assistance button in our Travel On app to quickly connect with our compassionate experts.
Currently in the U.S. or Canada?
You can call for assistance toll-free if you’re on a domestic trip or traveling in Canada.
Currently traveling in another country?
You can call at no charge to you (collect) if you’re presently outside of the U.S. or Canada.
Prefer to send an email?
You can write to our Travelex emergency assistance provider at [email protected]
Get help in seconds
— right from our app
You can tap the assistance button in our Travel On app to easily connect with our travel and emergency assistance services.
Don’t have our app? Download it now.
How our Travelex emergency assistance provider can help care for you
Sometimes, you need a little (or a lot of) extra help while you’re away from home. If something goes wrong while you’re traveling, our assistance provider is standing by to help you get your vacation back on track.
Remember: 24/7 support is included with all our plans — but you must have an active Travelex policy to use our travel and emergency assistance services. Also, if you’re in one of our blocked destinations where we don’t offer coverage and safety risks are higher, we may not be able to assist you.
Medical support on the go
If you’re traveling with our coverage and get sick or injured, you’re not alone. Our Travelex emergency assistance provider is here to help with:
- Medical consultations and ongoing monitoring
- Telemedicine services and finding local care
- Emergency medical evacuation
- Emergency medical payments
- Prescription medication replacement
Assistance with travel challenges
With a Travelex policy, you get 24/7 emergency travel assistance for “uh-oh” moments on vacation. Here are some solutions our provider can offer:
- Emergency cash transfer
- Passport and visa replacement
- Emergency ticket replacement
- Tracking and assistance with lost or delayed baggage
- Language translation and interpretation
