Private and chartered transportation

Definition key:

Charter: Can be any bus/jet/cruise/boat/car or transportation service.

Single group: Consists of travelers who know each other or are related and are the only travelers on the flight.

Unrelated group: Consists of travelers who do not know each other or are unrelated.

Plans affected:

Travel Basic: TBB-0623, TBB-ENS-0623, TBB-SIG-0623, TBB-VIR-0623

Travel Select: TSB-0623, TSB-ENS-0623, TSB-SIG-0623, TSB-VIR-0623, TSB-SP-0623

Can a traveler purchase one of the above-mentioned products for a trip when traveling to a destination and/or home from a destination via private or chartered transportation?

NO, not if transportation to or from their expected destination is privately owned or chartered.

Examples:

1. Private jet owner: A traveler owns a private jet and travels to their destination and/or home from their destination via the private jet.

2. Chartered flight for a group: A single group of travelers books a chartered flight to attend a sporting event from their departure city to the event (either one-way or round-trip).

3. Private yacht owner: A traveler owns a private yacht and uses it to travel to their destination and/or return home via the yacht.

YES, if the transportation to or from their expected destination is not privately owned or chartered.

Examples:

In the following examples, the transportation is either an excursion, secondary transportation, or could be a yacht acting as accommodations:

1. Cruise/yacht combination: A traveler takes a commercial flight or drives their personal vehicle from their primary residence to a cruise/yacht. They then use the cruise/yacht for transportation for a week (e.g., a cruise vacation) or rent a boat/yacht for a fishing trip. Finally, they take a commercial flight back to their departure city.

2. African safari adventure: A traveler has booked an African safari. They take a commercial flight from their primary residence to a major airport in Africa. Upon arrival, the travelers transition to a charter service or rent a private jet to get farther out into the bush country where the safari is happening (using Jeeps and tents). Since the initial flight out from the departure city is a commercial flight, the chartered portion would not be considered the primary mode of transportation.

3. Group charter for safari tour: A partner charters a flight from a departure city to Africa for an unrelated group of travelers. The travelers then join a safari tour. These travelers are not considered to be traveling together.

Some scenarios may not be addressed in this FAQ.

If you are a traveler and have questions, please call our Customer Solutions Center at +1-800-225-9792.

If you are a travel advisor and have questions, please contact our Partner Support team at [email protected] or +1-800-537-8052.