Download our Travel On app and add your trip now

Like many other travel apps, you can download ours on both iPhone and Android devices. You can visit the Apple Store or Google Play to download it.

Anyone listed as a traveler on an active Travelex travel insurance policy can use our travel safety app.

If you’re the primary traveler, and you want to give your traveling companions access to our travel insurance app, you can share your confirmation number with them. You can find your confirmation number in the confirmation of coverage email we sent you after you purchased your policy. Additional travelers on your policy will also need to enter your last name as part of the validation process when they create an account.

If you don’t have one of our plans yet, you can get a quote online now.

You can download our app and create an account after you purchase a Travelex travel insurance policy.

To access all the travel safety benefits, you’ll need to add a trip to our app. It doesn't matter if your trip is next week, next month, or next season; you can add a scheduled trip at any time.

To create an account: You can download our travel app from the Apple App Store or Google Play Store and create an account at any time.

To access the full app: To get all the features of our Travelex app, you’ll need to enter the primary traveler’s last name and the confirmation number for your policy. You’ll see the confirmation number in your confirmation of coverage email we sent you after you purchased your policy.

You can use any email address when you set up an account in our travel app as long as you’ll continue to have access to it on your device.

If you use an email address you don’t have access to, you won’t be able to use our travel insurance app or benefit from its features.

Here’s why our travel app needs your email address:

• You’ll receive verification emails to activate your account.
• Our travel assistance team will email you if there’s an active or emerging risk nearby or that you need to be aware of during your trip.

Our app uses your email address as a unique identifier to create your account. When you use our travel app again for your next trip, you can log in easily with just your email address.

For information on how we collect, store, and use your personal information, you can view our Privacy Policy.

If you’re the primary traveler listed on your policy, you’ll find your confirmation number in the confirmation of coverage email we sent you when you purchased your policy.

If you have coverage on a policy but aren’t listed as the primary traveler, please reach out to the primary traveler on your policy and ask for the confirmation number from their confirmation of coverage email.

If you already have our app on your device and you recently bought another policy, you can easily add your new confirmation number.

To add your new policy to the app, tap the menu in the top left of our app and select “Your Policies”.

If your new confirmation number is not listed, tap on the “Add Existing Policy” button. Then, enter your new confirmation number and wait for the app to locate it before tapping the “Add Existing Policy” button to complete the process.

Our team keeps an eye on possible safety issues while you’re away from home, and our app can let you know if there’s potential for a natural disaster, crime, pandemic, and more during your trip.

Here’s how our travel insurance app can help you be safer on vacation:

1. Real-time safety alerts: If we detect a potential safety concern near your area, our app will send you instant notifications to alert you. This way, you can try to avoid risky situations or get to a safer area if necessary.

2. Destination advice: You can check out safety advice for your destination, like crime, terrorism, and health risk ratings.

3. 24/7 travel assistance: If you need help, you can connect with our 24/7 emergency assistance team at the tap of a button.

Yes, our travel app can show you COVID-19-related information and relevant travel alerts for your trip destination.

If you have one of our plans and need assistance while traveling, you can tap the emergency button at any time to speak with our 24/7 assistance partner, World Travel Protection 24/7.

This tap-to-call feature means you don’t need to search for the right number to call; just open our app and touch the red phone button for help.

If you have mobile network coverage, you can be connected to our team for help with both emergency situations and non-emergency support.

When you tap the emergency button, your device will automatically give you the correct number to call for assistance based on your confirmation number. You can then tap “Call Now” to place the call with the emergency assistance team.

To connect with the emergency assistance team, you’ll need to have access to an active phone plan, local sim card, or international roaming during your trip. Your mobile carrier may charge you for international plans or calls.

Allowing us to send you app notifications helps you focus on enjoying your trip instead of thinking about checking our travel safety app for new information that may affect you or your travel plans.

With notifications turned on, our app will automatically alert you when new information is available or if the emergency assistance team detected an active or emerging risk, so you can stay up to date on important information with little effort.

Yes. To use our travel app and get alerts relevant to your current location and trip, you need to have access to Wi-Fi or an active mobile phone data plan at your travel destination.

When you grant our app access to your device's location, it helps our Travelex team keep you safe while you're on a trip.

Giving the emergency assistance team access to the location of your device lets you explore with more confidence knowing our team can precisely monitor active and emerging issues at your current location while you travel.

Then, if you’re at risk at your location or there’s a nearby threat, our travel safety app will send you a notification.

For information on how we collect, store, and use your personal information, you can view our Privacy Policy.

If you're having trouble downloading our app, creating your account, or adding your policy, you can contact our customer service team in two ways:

• Email: [email protected]
• Phone: 1-800-819-9004