
Travel safely and with confidence with the Travel On app from Travelex Insurance. Travel On is your 24/7 travel companion that monitors worldwide events and delivers valuable intelligence directly to your fingertips helping keep you safe and supported on your trip. Travel On also features worldwide click-to-call travel assistance in case things don’t go as planned.
What features are included with the Travel On app?
There are many benefits to using the Travel On app. Some of the key features include:
Destination advice, risk ratings and security alerts
Educate yourself on your destination before and during your trip via expert, up-to-date intelligence and information.
Travel advice can include details on food and water safety, vaccinations types you should consider before you travel, cultural gestures to be aware of, where you can access ATMs, local tipping rules, and much more.
Risk ratings provide you with a security assessment snapshot of your destination relating to crime, civil unrest, terrorism, and more.
Real-time security alerts based on your location
Stay informed about any active and ongoing travel, safety and security related incidents in your destination country that might impact you before your trip or while you’re traveling.
If a threat is identified and you need to be aware of it, you will be contacted and given expert safety advice. In this situation, Travelex’s travel assistance partner (World Travel Protection) will contact you via text message, app notification, and email to ensure you don’t miss the alert.
Examples of notifications include: COVID-related restrictions, transportation disruptions, and terrorist incidents.
Click-to-call travel assistance
Should an incident arise on your travels and you need immediate access to help, the app connects you to Travelex’s assistance provider with the press of a button. This means you won’t waste precious time searching through emails looking for the right number to call – the connection is instant.
How do I download the Travel On app?
The Travel On app is available for both iPhone and Android devices. You can visit the App Store or Google Play to download.
Who can use the app?
The Travel On app is available to travelers who purchase a Travel Select, Travel Basic, Travel America, Travel Med, Flight Insure Plus, Flight Insure or Custom Travel Secure plan on or after December 1, 2020.
When can I start using the Travel On app?
You can download the Travel On app and create an account any time after you have purchased a Travelex travel insurance policy.
To access all the advantages of the app, you will need to add a trip. It doesn’t matter if your trip is next week, next month or next season, you can add a scheduled trip to the app at any time.
If your trip is within 30 days, you’ll gain full access to intelligence related to your chosen destination(s) immediately so you can start learning and preparing. If your trip starts in more than 30 days, your trip will be added to the app and you’ll be notified 30 days before your trip starts that intelligence is now available and you can start exploring.
What information do I need to download the app?
You can download the Travel On app at any time. As a policy purchaser you’ll create an account in the app using your policy/confirmation number, first name, last name and date of birth.
However, to access the full benefits of the app, you will need to add in your upcoming trip(s) using your policy/confirmation number. This number can be found in your Confirmation of Coverage email. If you are downloading the app on or after May 10, 2022, your trip will automatically be added to the app for you.
How many travelers can use the app?
All travelers covered under the primary traveler’s Travelex Insurance policy can access and use the Travel On app.
To provide other travelers on the policy with access to the app, simply share your policy/confirmation number contained within your Confirmation of Coverage email. They will also need to enter the purchaser’s last name as part of the validation process.