From meeting life-long friends to discovering local hidden gems, you never know what surprises will come your way when you’re traveling. However, the unpredictability of traveling can also come with its challenges. If you get sick, lose something important, or encounter legal problems, it's much more difficult to deal with these things when traveling than if you were at home.

This is where the Travelex travel assistance benefit comes into play. The travel assistance benefit is included with each travel insurance plan and will act as your travel concierge while you're on the road.

What does travel assistance provide?

The travel assistance benefit can provide help in a number of different situations. This benefit is also available 24/7, so you can always call the travel assistance team at any time of day or night.

Travel assistance can help you get the care you need - such as prescription assistance and medical evaluations - if you encounter any medical challenges while on the road. Travel assistance can also help you find the nearest medical provider, fulfill emergency medical payments, and more.

Travel assistance also provides 24-hour assistance services such as legal assistance, and travel documents and ticket replacement. So, if you lose your passport or have to deal with a foreign government while abroad, you can receive expert help ASAP.

What are the advantages of travel assistance?

There are many ways travel emergency assistance can help you while you are on the road. Some of the services travel assistance provides include:

Medical assistance

The multilingual travel assistance professionals can help you find the nearest medical provider, replace missing or lost medications, and assist in payments to a hospital or other medical provider. Also, in the event of a medical evacuation, the travel assistance team can arrange and pay for emergency transportation if you are injured in a remote area and need help.

Emergency cash transfers

While traveling, there may be a situation where you need cash right away. Travel assistance can provide emergency cash transfers - including wire transfers and travelers checks - to help you get the funds you need as soon as possible.

Flight and hotel rebooking

If you've had an unexpected cancellation, the travel assistance team can act as a concierge to help you find new travel arrangements. This includes finding flights as well as train or bus tickets to help you get from place-to-place. The concierge service will also help book last-minute hotel rooms should the need arise.

Legal assistance

Dealing with the government in a foreign country can be challenging, particularly if you do not speak the local language. Thankfully, the multilingual travel assistance team offers 24/7 assistance to help you navigate difficult legal situations. Travel assistance can work to find you a legal advisor at your destination to help ensure you complete your trip safely.

Which plans include the travel assistance benefit?

Travel assistance is included as a benefit on the Travel Select, Travel Basic, Travel America, Travel Med, Flight Insure Plus, and Flight Insure plans at no extra cost to you. No matter what problems you need to solve while planning and during your trip, the travel assistance team can help.

Additional travel insurance benefits

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Trip delay

Reimbursement for unplanned expenses during trip delays.

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Cancellation & interruption

Financial protection for canceled or interrupted trips.

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Missed connection

Coverage for costs resulting from missed flight connections.

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Baggage & personal effects

Protection in the event your valuables are lost, stolen or damaged.

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Medical & dental

Coverage in the event of an unexpected injury or sickness.

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Evacuation & repatriation

Medical evacuation to the hospital of your choice.

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Compensation for certain physical losses or death that could occur while on a trip.

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Primary coverage

Automatically included, your approved claim is paid first with no deductibles.

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Pre-existing conditions

Pre-existing medical conditions can be covered when the waiver is in effect.

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