Terms of Use and Legal Information

Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or a statement of claim containing any materially false information or conceals, for the purpose of misleading, information concerning any fact material thereto may be guilty of committing a fraudulent insurance act, which is a crime.

These Terms of Use govern your use of and access to the website www.travelexinsurance.com and any other Travelex Insurance-owned and/or operated website or mobile sites (the “Websites”) and any materials, content, features, services, products, or resources made available on any such Websites (the “Content”).

Your access to and use of any of our Websites and/or Content is expressly conditioned on your acceptance of these Terms of Use and the Privacy Policy. By accessing and using any of our Websites or Content, you represent and agree that you have read and fully understand these Terms of Use and the Privacy Policy. If you do not agree with or fully understand any part of the Terms of Use and the Privacy Policy, you are prohibited from using our Websites and Content.

Travelex Insurance Services, Inc. (“Travelex”, “TIS”, “we”, “us”, or “our”) reserves the right to modify these Terms of Use at any time and without prior notice to you. Continued use of any of our Websites or Content by you will constitute your acceptance of any revisions to the Terms of Use. Your continued use of the Websites and/or Content will be subject to any such modifications with respect to any use of our Websites and/or Content after such modifications. As such, please check these Terms of Use regularly.

Limitation of Liability

To the fullest extent permitted by law, we expressly disclaim, and you agree not to hold us or any third party provider of the Websites and/or Content responsible for, any losses, damages, injuries, claims or other liability of any kind, whether in contract, tort, strict liability or otherwise, for any direct, indirect, incidental, consequential, punitive or special damages, including without limitation damages for loss of profits, loss of data, business interruption, travel disruptions, travel cancellations, or any other commercial damages or losses, arising out of or in any way connected with your accessing or using or inability to access or use all or any part of any of our Websites or any of the Content, or your reliance on such Website and/or Content, or any failure of performance, omission, error, interruption, defect, delay in transmission or operation, computer viruses or other harmful components or content, or line or system failure associated with such Website and/or Content, regardless of our negligence and/or knowledge thereof. The law in certain states may not allow the disclaimer or exclusion of any or all of such liability, and as such, the limitations herein may not apply to you. Our liability to you for any and all losses, damages, injuries and claims of any kind, whether in contract, tort, strict liability or otherwise, will not, in any case, exceed fifty dollars ($50.00). The Content in no way affects benefits or coverage provided under any travel insurance policy purchased, and the terms of that policy shall prevail if there is any conflict with our Website or Content.

Disclaimer of Warranty

The Websites and all Content are provided as is. This means that TIS disclaims all express and implied warranties about the Websites and all material and Content in the Websites. This includes, but it is not limited to, warranties that: (1) the material or Content is of any particular level of accuracy or quality or is fit for a particular purpose; (2) that the functional elements contained in the materials and/or Content will be uninterrupted or error-free; (3) that any defects will be corrected; (4) that our Websites, the Content, materials, or the servers that make them available are free of computer viruses or other harmful components or conditions; or (5) that information contained in the Websites and Content is accurate as of any particular date. TIS is not responsible for any incorrect or inaccurate information provided by or through the Websites, the materials, and/or the Content, including any information provided through any Website chat feature. You are solely responsible for verifying the accuracy of any information received from the Websites or Content, including any chat feature, and you are solely responsible for taking appropriate actions based on such information. We urge users to exercise caution and discretion when relying on information provided by any chat feature.

We sometimes provide access to other sites from our Websites or you may have reached our Websites from another site. However, we do not endorse or approve any products or information offered to you at sites you may reach from our sites or from which you may have reached our Website. The Uniform Resource Locator (URL) address in your web browser will tell you if you are still in the TIS Websites or have moved elsewhere.

By providing material on our Websites TIS does not in any way promise that the materials will remain available to you or that you will qualify for the products we offer. TIS is entitled to terminate all or part of any of its Websites at any time, without notice to you.

When you select a password and sign-up in order to access TIS’s partner online services, you agree the Terms of Use, the Privacy Policy, and to the following conditions:

  • TIS is authorized to act on instructions received under your password without any requirement to question those instructions;
  • TIS is not liable for any unauthorized access to your personal information that is not directly due to the negligence of TIS;
  • Your password contains sensitive information and you will keep it confidential and secret;
  • You will notify TIS immediately if you believe anyone else has learned your password or if you believe an unauthorized access to TIS or your personal information has occurred or may occur;
  • TIS may deny access or block any transaction made under your password without prior notice if we believe your password is being used by someone other than you, or if any unauthorized access to your personal information has occurred or may occur, or for any other reason, but we are under no obligation to do so.
  • Violating the Terms and Conditions of Website Use may lead to a revocation of TIS website access privileges.


All information collected from users of our Websites is subject to our Privacy Policy, which is incorporated by reference into this agreement. For more information, see our Privacy Policy.


These Terms of Use, and the agreement they create, shall be governed by and interpreted according to the laws of the State of Nebraska, without giving effect to Nebraska’s conflict of laws principles. If any provision of this agreement is unlawful, void or unenforceable, it shall not affect the validity and enforceability of any remaining provisions.

Electronic Signature and Fulfillment

You understand that by clicking the agreement box before checkout constitutes an electronic signature. The electronic signature documents consent to all of the provided terms and conditions. Electronic signatures are legal and enforceable in the same fashion as a traditional signature. You consent to issuance of policy documents, and all other notices, electronically via email if an email address is provided. You should be diligent in updating their provided email address if any changes occur. You may withdraw your consent and request a paper copy of policy documents via email [email protected] or over the phone at 800-228-9792.

The material provided on the Websites, including the Content, information and any images, is for your personal, private, non-commercial use only. You may not modify, republish, post or transmit anything you obtain from this Websites, including anything you download from the Websites, unless you first obtain our consent. You agree not to engage in unauthorized systematic retrieval of data or other content from the Website. We request that you not create any kind of hyperlink from any other site to ours unless you first obtain our permission.

All trademarks, service marks, trade names, logos, and icons on our Websites and Content are proprietary to TIS or used with permission by TIS. Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Websites without the written permission of TIS. Your use of the trademarks displayed on the Websites, or any other content on the Websites, except as provided herein, is strictly prohibited. Images displayed on the Websites are either the property of TIS, or used with permission by TIS. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by TIS. Any unauthorized use of images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.


Other than your personally identifiable information or information otherwise subject to a confidentiality obligation, any information, ideas, questions, comments, proposals or materials that you submit to us, such as for marketing, advertising, promotions, contests, products, services, devices, processes, trademarks, logos, artwork, music, photos, or videos (“Submissions”), via electronic transmission or otherwise, will be considered non-confidential and non-proprietary. By submitting any Submissions, you grant to us a perpetual, irrevocable, world-wide, royalty-free right and license to use, modify, publish, disclose, or exploit the Submission at our sole discretion.

Jurisdictional Issues

Unless otherwise specified, the materials on our Websites are presented to provide information about TIS, our insurance products and the insurance business. TIS operates and controls its Websites from the Company’s headquarters in Omaha, Nebraska, in the United States of America, and Nebraska law shall govern and control any action concerning the TIS Websites. We do not in any way imply that the materials on the Website or the products we discuss are available or for use outside the United States or in jurisdictions in which we are not licensed to do business, or that we are soliciting business in any such jurisdiction. By completing an on-line request for a rate quote, you are confirming that you are not a resident in any such jurisdiction.

Unless otherwise expressly set forth herein, TIS makes no representation that materials on the Websites are appropriate or available for use in any location. Those who choose to access the Websites do so by their own initiative and are responsible for compliance with local laws. Except as expressly set forth herein, the information contained on the Websites is not an offer to sell or a solicitation to buy any insurance product or other product or service offered by TIS. No insurance product or other product or service is offered or will be sold by TIS or, if sold by TIS, will be effective in any jurisdiction in which such offer, solicitation, purchase or sale would be unlawful under the securities, insurance or other laws of such jurisdiction.

Some products and services may not be available in all jurisdictions. The content and materials contained in the Websites are to be construed in accordance with and governed by the internal laws of the State of Nebraska, without giving effect to any choice of law rule that would cause the application of the laws of any jurisdiction other than the internal laws of the State of Nebraska to the rights and duties of the parties.

Insurance, Underwriting, and Administration

Plans are subject to terms, conditions, and exclusions. Specific benefits and limits of coverage vary depending on the plan purchased. For a complete description of the coverage and specific benefit limits offered under your plan, carefully review your Letter of Confirmation/ Insurance Policy/Certificate of Insurance. All plans not available in all states/countries.

Insurance benefits are underwritten, depending on your state of residence and product purchased, by: Berkshire Hathaway Specialty Insurance Company or Zurich American Insurance Company.

When you click the button on the Website to purchase insurance, you are submitting a request for coverage from the insurer. This request for coverage is considered an offer by you to the insurer. The insurer may decline to accept your offer, or your coverage may later be nullified and voided as if it were never in effect, if you fail to meet the terms and conditions of that coverage. This includes, but is not limited to, any circumstance where providing cover, benefit, or services under the policy, or the underlying business or activity, would (1) violate any applicable law or regulation, including without limitation any economic or trade sanction or embargo; or (2) be provided within, or otherwise related to, any country subject to comprehensive economic and/or trade sanction or embargo in the United States.

Except where specified, the Website does not form part of the terms and conditions of an insurance policy, the protection plan or any subsequent insurance contract which is entered into by a user.

We in no way imply that such insurance products and services are available to residents of jurisdictions in which we are not licensed to do business, or that we are soliciting business in any way from such jurisdiction(s). By submitting to us a request to purchase any of our insurance products, electronically or otherwise, you are representing and warranting to us that you are a U.S. resident residing in a jurisdiction in which we are licensed to do business and are not otherwise prohibited from purchasing from us (including without limitation due to economic sanctions or other legal prohibitions).

Last Updated: December 12, 2023