EFFECTIVE DATE: May 16, 2014
2. Why We Ask You For Your Personal Information
We ask you for your personal information for the following purposes:
- To facilitate the provision of the products and services you purchase or request from us, including the verification of your identity;
- To provide you with information and offers on Travelex Insurance products and services, that we believe may be of interest to you;
- To enable Travelex Insurance affiliated companies to provide you with information on their products and services;
- To comply with the law; and
3. Information We Collect
Information You Provide: If you choose to order products or services from us you will have to provide us with certain information, including personal information such as: your name, mailing and/or e-mail address, credit or debit card information, Driver’s License or passport and/or other photographic identification. We may also obtain information about your transactions with us and/or our affiliated companies and other information for payment purposes or to comply with applicable legal requirements.
Federal law requires us to obtain, verify and record information in order to confirm your identity. This information will include your name, address, date of birth and any other information required in order to complete the verification process. The information provided by you and the results of the verification process will be retained by Travelex Insurance and our third party service providers for audit and applicable document retention purposes.
Surveys and Promotions: From time-to-time we may request information from you via surveys or promotions. Participation in these surveys or promotions which might include contests or sweepstakes, is completely voluntary; you have a choice whether or not to disclose this information. The requested information typically includes contact and demographic information. Contact information may be used to notify the winners and award prizes and file winners’ information, as required by law. Survey information will be used for the purpose of administering your participation in the survey, and the monitoring or improvement of the use and satisfaction of Travelex Insurance Applications and our products and services.
Information Collected Through Third Parties: We may from time to time supplement information you give us with information from other sources, such as information to validate or update your address or your billing information. We use this information to help us maintain the accuracy of the information we collect and for internal business analysis or other business purposes.
Information Collected Through Technology: In addition to the information that you choose to provide to us, we and our third-party service providers or affiliates may use a variety of online tracking technologies, such as cookies, embedded scripts and web beacons, that automatically (or passively) collect certain information whenever you visit or interact with Travelex Insurance Applications ("Usage Information"). Usage Information may include the browser that you are using, the URL that referred you to the Travelex Insurance Applications, your IP address, or other unique identifier (a number that is automatically assigned to a device) that identifies the device ("Device") used to access the Travelex Insurance Applications ("Device Identifier"), the regional location derived from your IP address, or geo-location derived from your mobile Device, all of the areas within the Travelex Insurance Applications that you visit, and the time of day, among other information. Usage Information may be non-identifying or may be associated with personal information about you. This Usage Information is used for many purposes including, but not limited to:
- Provide identifying features to simplify your experience when you return to our Travelex Insurance Applications;
- Deliver relevant content based on your preferences;
- Monitor and evaluate the use and operation of our Travelex Insurance Applications;
- Analyze traffic on our Travelex Insurance Applications and the applications of third parties and track your usage prior to, or after visiting the Travelex Insurance Applications.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off such cookies through your browser settings. Each browser is different, so look at your browser Help menu often contains the correct way to modify your cookies. If you choose to disable cookies on your Device, some features of the Travelex Insurance Applications may not function properly.
4. Contacting You
In connection with a particular activity, purchase, or product or service, you may provide your contact information, including an email address or telephone number, and you agree that this action constitutes a purchase or inquiry establishing a business relationship with us. You expressly consent to our communicating with you about Travelex Insurance using the information you provided to us. You also attest that you have the legal authority over any telephone number you provide to us and can provide us with the authorization to contact you. This means we may contact you, in person or by recorded message, by e-mail, telephone and/or mobile telephone number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving.
5. Use and Sharing of Your Information
If you provide information when purchasing products or services from Travelex Insurance, we may use such information for the purposes of:
- Collecting payment and processing your order;
- Complying with our legal and regulatory obligations (including fraud prevention and anti-money laundering);
- Complying with our obligations to third parties in accordance with the terms and conditions of their services being provided on our behalf or directly to you;
- Keeping you informed of other Travelex or third parties’ products or services that might be of interest to you;
- Ensuring that content from the Travelex Insurance Applications is presented in the most effective manner for you and for the Device you use.
Transactional Communications: We may use your personal information to contact you about products and services or Travelex Insurance Applications for which you have expressed an interest, for example, if you have contacted customer service or made an inquiry. We may send you announcements and emails from time to time relating to the products and services you purchased from us. You may not opt-out of these communications, which are not promotional in nature.
Electronic Promotional Messages: We may send you promotional emails regarding special offers about Travelex products and services or products and services on behalf of third party marketing partners who we think can offer products, services or content of interest to you. If you do not wish to receive information from us regarding special promotions or offers you can opt out of receipt of such promotional mailings you can contact us per the contact information in paragraph 12 below. You may also click the unsubscribe link in the footer of any marketing email. Please note that even if you opt out of receiving promotional emails we may continue to send you transactional notifications that are related to your account, orders, or other products or services you have requested.
Direct Mail Promotional Offers: We may your name and mailing address which we obtain from you with other Travelex companies so they can provide marketing offers to you through direct mail. If you prefer not to have your name and mailing address shared with other Travelex companies for the purpose of third party direct mail promotional messages you can contact us per the contact information in paragraph 12 below. Please note that even if you opt out of receiving promotional mail we may continue to send you transactional notifications in the mail that are related to your account, orders, or other products or services you have requested.
Feedback: All comments, feedback or materials submitted by you to Travelex Insurance including feedback, testimonials, images, reviews, questions, comments, suggestions or ideas (collectively, "Feedback"), shall be received and treated by us on a non-confidential and unrestricted basis. Travelex Insurance will be free to use, display, perform, distribute, copy, adapt, and promote, in any medium now known or later developed, without compensation to you, the Feedback along with all ideas, concepts, know-how, techniques or methodologies contained in such Feedback, for any purpose whatsoever, including without limitation, developing, marketing and selling products and services incorporating such Feedback. You agree that in submitting Feedback, it will not violate any right of any third party, including any confidentiality, copyright, trademark, privacy or other personal or intellectual property or proprietary rights, and will not cause injury to any person or entity. You further agree that no Feedback you submit will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain viruses, commercial solicitations, or any form of "spam".
Service Providers: We use third party service providers to help us operate our business and the Travelex Insurance Applications and administer activities on our behalf. We may share your information with these third parties for those limited purposes.
Co-Branded Strategic Partners: From time to time we may enter into a special relationship with another company to provide additional features on the Travelex Insurance Applications. These special relationships may include business partners, sponsors and co-branded Travelex Insurance Applications (referred to here as "co-branded pages"). Any information, including personally identifiable information that you provide on one of these co-branded pages will be shared with these third party partners. Since these third parties will use your information in accordance with their own privacy practices, you should check their website for information regarding their privacy policies. By participating in activities or providing your information on these co-branded pages, you also consent to our providing your personal information to those third parties.
Sweepstakes, Contests and Promotions: We may offer sweepstakes, contests, and other promotions (any, a "Promotion") through the Travelex Insurance Applications that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion and as required by law or permitted by the Promotion’s official rules.
6. Protection of Personal Information
We maintain physical, operational and electronic security measures to protect your personal information so that when you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). However, the transmission of information via the Internet is not completely secure and we cannot guarantee the security of information you transmit to us. Your use of the Travelex Insurance Applications indicates that you are willing to assume this risk.
7. Accessing Your Personal Information
8. Keeping Your Personal Information Accurate
9. Links to Third Party Websites
Our Website includes links to other websites whose privacy practices may differ from those of Travelex Insurance. If you submit personal information to any of those websites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
10. Important Disclosures, Practices
Your California Privacy Rights (As provided by California Civil Code Section 1798.83)
California’s "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the business' practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. We have such a policy in place. If you do not want us to send you any offers from third parties through postal direct mail or share your name and mailing address with other Travelex companies so that they can send you postal direct mail offers about their products and services, you can contact us per the contact information in paragraph 12 below.
California Do Not Track Disclosure: Travelex’s website does not respond to DO NOT Track signals. Third parties cannot collect any other personally identifiable information from Travelex’s websites unless you provide it to them directly.
No Rights of Third Parties:
12. Please Contact Us
Travelex Insurance Services, Inc
9140 West Dodge Road, Suite 300
Omaha, NE 68114
Copyright(c) 2014 Travelex Insurance Services, Inc. All Rights Reserved.
Third Parties Providers of Analytics Tools
This is a list of third parties who provide us with information, reports and analysis about the usage and browsing patterns of our users through tracking technology:
* Please note this list may not be complete as third party providers of analytics tools may be added or removed from time to time. For a complete and up to date listing of third party providers of analytics tools, please contact our privacy manager at firstname.lastname@example.org.
Examples of online tracking technologies include:
Embedded Scripts: An embedded script is programming code that is designed to collect information about your interactions with the Travelex Insurance Applications, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to the Website, and is deactivated or deleted thereafter.