Contact Travelex Insurance

Customer Service

Travelex Phone Phone:
1-800-228-9792
(8:00 a.m. to 7:00 p.m. CST, Monday – Friday)
Travelex Email E-mail:
customerservice@travelexinsurance.com
techsupport@travelexinsurance.com
Travelex Mail Mail:
P.O. Box 641070
Omaha, NE 68164-7070

Protection Plan Holders

If you have questions, need assistance, want to make a change to your existing protection plan or file a claim, please refer to your Confirmation of Coverage for the appropriate phone number and/or e-mail address. If you do not have your Confirmation of Coverage, please call 1-800-228-9792 or submit a request online and we will send one to you.

Partners

If you have a current account with us and need information or would like more information on becoming a partner agency, please click here to complete a brief contact form or call 1-800-537-8052.

Emergency Travel Assistance

Please refer to the top left corner of your Confirmation of Coverage to locate your protection plan name.

For a full list of international access numbers and collect calling instructions by country, download the AT&T USADirect Wallet Card.


On Call International

On Call International provides travel assistance for the following plans: Travel Basic, Travel Select, Travel Max, Flight Insure Plus and Custom Travel Secure, all underwritten by Stonebridge Casualty Insurance Company.

If you are traveling and need emergency assistance or advice and currently hold a policy on one of the above mentioned protection plans, please call the following numbers for assistance:

U.S./Canada (toll-free):
1-855-892-6495
Outside U.S./Canada (collect):
603-328-1373

On Call International also provides assistance for the Business Traveler plan underwritten by United States Fire Insurance Company.

U.S./Canada (toll-free):
1-800-784-0255
Outside U.S./Canada (collect):
603-328-1739

On Call International also provides assistance for the Travel Basic, Travel Select, Travel Max and Flight Insure Plus, all underwritten by Nationwide Mutual Insurance Company and affiliated companies*.
*Certain states may be underwritten by United States Fire Insurance Company.

U.S./Canada (toll-free):
1-866-930-9806
Outside U.S./Canada (collect):
603-328-1965


EUROP ASSISTANCE USA

EUROP ASSISTANCE USA provides travel assistance for the following plans: Travel Plus, TraveLite, and Business Traveler, all underwritten by Old Republic Insurance Company.

If you are traveling and need emergency assistance or advice and currently hold a policy on one of the above mentioned protection plans, please call the following numbers for assistance:

U.S./Canada (toll-free):
1-866-866-8155

Outside U.S./Canada (collect):
240-330-1532


Travelex Insurance Services

Travelex Insurance Services is part of the Travelex Group; with offices located worldwide the Travelex Headquarters are stationed in the UK. Travelex’s history begins in 1976 when Lloyd Dorfman opened his first Currency Services store in London. Years later, Travelex Insurance Services was founded and has been centralized in Omaha, Nebraska since 1996.

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For Assistance Please Call (800) 228-9792
The above information contains a brief description of benefits. Refer to the applicable Description of Coverage or Evidence of Coverage (the "Plan") for a summary of the Plan details. Certain conditions, exclusions, and limitations apply as set out in the Plan. Products may not be available to residents of all states. If there is any conflict between the contents of this website and the Plan, the Plan will govern in all cases. Travel Assistance Services provided by the designated provider as listed in the Description of Coverage or on your Confirmation of Coverage.