Customer Service
Protection Plan Holders
If you have questions, need assistance, want to make a change to your existing protection plan or file a claim, please refer to your Confirmation of Coverage for the appropriate phone number and/or e-mail address. If you do not have your Confirmation of Coverage, please call 1-800-228-9792 or submit a request online and we will send one to you.
Partners
If you have a current account with us and need information or would like more information on becoming a partner agency, please click here to complete a brief contact form or call 1-800-537-8052.
Emergency Travel Assistance
Please refer to the top left corner of your Confirmation of Coverage to locate your protection plan name.
For a full list of international access numbers and collect calling instructions by country, download the AT&T USADirect Wallet Card.
On Call International
On Call International provides travel assistance for the following plans: Travel Basic, Travel Select, Travel Max, Flight Insure Plus and Custom Travel Secure, all underwritten by Stonebridge Casualty Insurance Company.
If you are traveling and need emergency assistance or advice and currently hold a policy on one of the above mentioned protection plans, please call the following numbers for assistance:
U.S./Canada (toll-free):
1-855-892-6495
Outside U.S./Canada (collect):
603-328-1373
On Call International also provides assistance for the Business Traveler plan underwritten by United States Fire Insurance Company.
U.S./Canada (toll-free):
1-800-784-0255
Outside U.S./Canada (collect):
603-328-1739
On Call International also provides assistance for the Travel Basic, Travel Select, Travel Max and Flight Insure Plus, all underwritten by Nationwide Mutual Insurance Company and affiliated companies*.
U.S./Canada (toll-free):
1-866-930-9806
Outside U.S./Canada (collect):
603-328-1965
EUROP ASSISTANCE USA
EUROP ASSISTANCE USA provides travel assistance for the following plans: Travel Plus, TraveLite, and Business Traveler, all underwritten by Old Republic Insurance Company.
If you are traveling and need emergency assistance or advice and currently hold a policy on one of the above mentioned protection plans, please call the following numbers for assistance:
U.S./Canada (toll-free):
1-866-866-8155
Outside U.S./Canada (collect):
240-330-1532
Travelex Insurance Services
Travelex Insurance Services is part of the Travelex Group; with offices located worldwide the Travelex Headquarters are stationed in the UK. Travelex’s history begins in 1976 when Lloyd Dorfman opened his first Currency Services store in London. Years later, Travelex Insurance Services was founded and has been centralized in Omaha, Nebraska since 1996.
