Travel Coverage Due To Financial Hardship

Coverage for Travel Basic, Travel Select, and Travel Max


Trip Cancellation / Trip Interruption

  • Arrangements which are canceled by a travel supplier resulting from Financial Insolvency which occurs 14 days following the Effective Date of the policy and provided the insured booked their trip through a travel agent.
  • Coverage is not provided if the insured booked the travel arrangement directly with the travel supplier or for losses caused by fraud or negligent misrepresentation by the travel supplier.
  • If purchased, Cancel for Any Reason can provide a portion of trip cost back to traveler provided they meet the individual requirements of this benefit.

24 Hour Travel Assistance Services*

  • Travelers may receive assistance ranging from emergency travel arrangements and money transfers to message relay services. For emergencies or travel assistance, please call On Call International at:
    • Toll Free: 1-855-892-6495 (US or Canada)
    • Collect: 603-328-1373 (all other countries)

Policy Transfer Options

  • If the Travel Supplier is able to re-accommodate the traveler for new travel dates or a new destination, please contact our Customer Service team at 1-800-819-9004 to determine your policy transfer options.
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*Travel Assistance provided by Travelex’s designated assistance provider.

This is a partial description of benefits. For full details on coverages, benefits, limitations and exclusions of the insurance plan, please refer to the Description of Coverage. Travel Insurance is underwritten by Stonebridge Casualty Insurance Company a Transamerica company, Columbus, OH; NAIC #10952. 25540106

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For Assistance Please Call (800) 228-9792
The above information contains a brief description of benefits. Refer to the applicable Certificate of Insurance or Evidence of Coverage (the "Policy") for full policy details. Certain conditions, exclusions, and limitations apply as set out in the Policy. Products may not be available to residents of all states. If there is any conflict between the contents of this website and the Policy, the Policy will govern in all cases. *Assistance Services provided by Travelex's designated provider.